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FAQs
Yes, we use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Our privacy policy is available at the bottom of every page on our website. It provides detailed information on how we collect, use, and protect your personal data.
We use advanced encryption technologies and secure servers to protect your personal information. Our website complies with all relevant data protection regulations to ensure your data is safe.
We collect information such as your name, email address, shipping address, payment details, and order history to process your orders and improve our services.
We do not sell or share your personal information with third parties except for essential service providers who assist in processing your order, such as payment processors and shipping companies. All third parties adhere to strict data protection policies.
To request a repair, contact our customer service team with your product details and a description of the issue. They will guide you through the repair process.
Check the warranty information provided with your product.
If your product is within the warranty period, repairs and replacements may be covered.
Contact our customer service team to report the issue and receive a return authorization.
Follow the return instructions provided to send back the defective product.
Yes, the SOLAS training manual is mandatory for all SOLAS vessels.
Even private non-SOLAS vessels should have it on board to ensure the crew is adequately prepared for emergencies and rescue procedures.
Yes, ships carrying oil are required to have oil spill kits on board to manage any leaks and prevent ecological damage.
Oil spill kits include step-by-step instructions and contain various absorbents like booms, pillows, and pads to contain and absorb spilled oil. It is important to wear the included protective gear before starting the containment.
Visual signals such as flags, lights, and specific day shapes are used to indicate the vessel’s status and request assistance. Aircraft can respond with light signals and maneuvers to confirm the message has been received.
It is as easy as contacting your designated account manager with all the technical details of the product you require. We aim to provide the most competitive prices with the shortest lead times possible.
Simply put, we deliver worldwide. Whether it be by our fleet of specialized vehicles, that deliver all throughout the Mediterranean, or via world-renowned couriers for deliveries further afield, we will get your goods to you in the most cost effective, timely manner possible.
Most of the products on sale in our catalogue are available for immediate purchase. The availability of our products will be confirmed by your account manager at the time of enquiry and/or confirmation.